Refund And Returns Policy

Liono Bike 30-Day Refund & Return Policy

At Liono Bike, your satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 30-day refund and return policy from the date of delivery.

Eligibility

Items must be unused, in original condition, and in their original packaging.
Proof of purchase or order confirmation is required for all returns.
Customized or personalized products may not be eligible unless defective or damaged.

How to Return

Contact our Customer Support Team at my@lionobike.com to initiate a return.
Provide your order number and reason for the return.
Follow the instructions for shipping the item back to our warehouse.

Refund Process

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
Refunds will be issued via the original payment method.
Shipping costs are non-refundable, except in cases of damaged or defective items.

Exchanges

Exchanges are available for defective or incorrect items.
Contact our team for guidance on exchanging your product.

At Liono Bike, we are committed to making your shopping experience smooth, safe, and satisfying. If you have any questions about our return policy, our friendly support team is here to help.